Please read these terms carefully before using our services.
By accessing or using the PayLock Pro platform, mobile applications, and related services (collectively, the "Service"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, do not use the Service.
PayLock Pro OU ("Company," "we," "us," or "our") is a company registered in the Republic of Estonia, European Union.
PayLock Pro is a loan management platform that provides device administration, payment tracking, automated reminders, analytics, and related tools for professional lenders and financial service providers. The Service includes:
To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must immediately notify us of any unauthorized use.
The Service is offered under various subscription plans (Starter, Professional, Enterprise) with different feature sets and usage limits as described on our Pricing page.
Subscription fees are billed in advance on a monthly basis. All fees are in EUR and are non-refundable unless otherwise stated. We reserve the right to change pricing with 30 days' notice.
New accounts may be eligible for a 14-day free trial. No credit card is required to start a trial. At the end of the trial, you must select a paid plan to continue using the Service.
You agree to use the Service only for lawful purposes and in compliance with all applicable laws, including but not limited to:
You must not use the Service to:
The device lock/unlock features provided by the Service must be used in compliance with all applicable laws. You are solely responsible for ensuring that your use of device management features complies with consumer protection regulations in your jurisdiction. You must clearly disclose device management capabilities to end users before enrollment.
As a user of the Service, you act as a data controller for client data you enter into the platform. You are responsible for:
The Service, including all software, designs, logos, and content, is owned by PayLock Pro OU and is protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose.
If your plan includes API access, you agree to use the API in accordance with our API documentation and rate limits. We reserve the right to throttle or suspend API access if usage patterns are abusive or excessive.
We strive for 99.9% uptime but do not guarantee uninterrupted service. We may perform scheduled maintenance with advance notice. We are not liable for any losses resulting from service interruptions.
To the maximum extent permitted by law, PayLock Pro OU shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities. Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.
You agree to indemnify and hold harmless PayLock Pro OU, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.
Either party may terminate the subscription at any time. Upon termination, your access to the Service will cease. You may request export of your data within 30 days of termination. We may retain certain data as required by law.
We may modify these Terms at any time. Significant changes will be communicated via email or in-app notification at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance.
These Terms are governed by the laws of the Republic of Estonia. Any disputes shall be resolved in the courts of Harju County, Estonia. For EU consumers, mandatory consumer protection laws of your country of residence apply.
For questions about these Terms:
PayLock Pro OU
Email: support@paylock.pro
Tallinn, Estonia, EU